MEDICAL & LEGAL TRANSCRIPTION FAQ's

Altos, Inc Provides Industry Best Medical and Legal Transcription Services

Fast, Accurate, Reliable and Complete!

The Altos, Inc. transcription department is ready to work for you. We offer highly qualified and trained professionals that are expert in medical and legal transcription. We provide accurate and secure transcriptions within your timeframes. STAT and Rush requests are a priority.

We use the Six Sigma Quality Management Process to keep our quality standards high and up-to-date. We also have a library of different forms and templates available for you to use.

Our goal is to provide you with reliable and on-time reporting that you can feel confident to sign off on.

GENERAL QUESTIONS

What are your work hours and availability?

You can email your instructions, request a STAT or ask a question to transcribe@altosinc.com 24 hours a day from Monday thru Friday. You will always receive an email confirming receipt of your request.

Do you charge for STAT reports?

SUPER STAT: SAME DAY work must be received by 12pm (charges apply)
STAT NEXT DAY (Overnight – no charge)
RUSH TWO DAYS (no charge)

Pricing Menu

What is Altos’s
pricing methodology?

The price for transcription services depends on a number of factors, which include level of customization required, complexity of editing and formatting, use of templates, and volume of work.

What is a Billable transcribed line defined as?

Line counting for transcriptions is calculated by using an automated tool similar to the "Word Count tool" in Microsoft Word. We then take that character count and divide it by 60 (which is the average character in a line)

What is a character?

It is any typed letter, number, space, punctuation mark, apostrophe, quote, etc. Characters that you cannot really see (like spaces or carriage returns) are represented internally in the text document and are counted. Multiple spaces are counted as single spaces.

How do Graphics, headers and footers affect the billable Line Count?

Altos, Inc. does Not charge for Graphics. Headers and footers, although will appear on every page, will only be counted once

Work Flow

How Does Altos Send & Receive Work?

Altos, Inc, uses HIPPAA compliant secure and encrypted communications channels to send and receive work from our clients.
We recommend Olympus Professional Digital Recorders. We provide free setup of the Olympus software on your PC for automatic upload.
Toll free Dictation: Our clients dial a toll free number for dictation. Once the dictation is completed, it is sent directly to our secure FTP server for transcription.
By FTP: Filezilla is the ftp server program that we utilize for secure and encrypted file transfer. Included in the service, we will set-up the program on your computer.
By DropBox or ShareFile (HIPAA compliant): We support multiple cloud based file sharing platforms, including Sharefile and DropBox.
By EMR you give us access to your system. We extract the information and upload the transcribed reports.
Fax: You can fax documents to the transcription department The dedicated fax number for the transcription department is (949) 313-0990
Courier or Post: You can also send us your documents by mail or courier. (mailing address: Altos Inc. 1691 Browning, Irvine, CA 92606)